James Svec uses surveys, interviews, and observation to conduct a comprehensive service audit.
James Svec monitors Key Performance Indicators at 3-week intervals, adjusting strategies as needed.
Once we have executive buy-in, we oversee the implementation process from start to finish.
We identify technology, training, and processes to take your service team to the next level.
Our professional staff includes four MBAs, a certified sales process engineer, and a customer retention expert. We have special expertise in Web sales, insurance, and healthcare.
“James Svec delivered everything they promised. Our customer satisfaction levels are at an all-time high!”